Privacy Policy

Information We Collect

We collect only the information needed to respond to you and provide locksmith services:

• Contact form: your name, email address, phone number, the service you need, and your message.
• Chat assistant: the messages you type and any details you choose to share, such as your name, phone number, or location.
• Phone calls and service visits: the details you give us to schedule and complete the job, such as your address and vehicle information.
• Basic technical data: standard information your browser sends (such as the page visited and device type), used to keep the site secure and working.

How We Use Your Information

• To respond to your request, give you a quote, and send a technician.
• To notify our team by email when you submit the contact form or share your phone number in chat, so we can call you back quickly.
• To keep records of the services we provide, as required for our licensed business.
• To improve our website and customer service.

AI Chat Assistant

Our website chat is powered by an artificial intelligence service. Messages you send are processed by that service to generate replies. AI replies are for general information and may not always be accurate; for prices, availability, or emergencies, please call us at (832) 878-3000. Please do not share sensitive information such as payment card numbers, passwords, or Social Security numbers in chat.

How We Share Information

We do not sell or rent your personal information. We share it only:

• With service providers that help us run our website, email notifications, and chat assistant, solely to perform those services for us.
• When required by law, or to protect the safety of our customers, employees, or the public.

Proof of Ownership

As a licensed locksmith (Texas DPS License #B17857701), we may ask for identification and proof of ownership or residency before opening a home, business, or vehicle. This information is used only to verify authorization and protect you from unauthorized entry.

Cookies

Our website uses only essential cookies needed for the site to function and for our staff to sign in to the admin area. We do not use advertising cookies.

Data Retention and Security

We keep contact and chat records only as long as needed to serve you and maintain business records. We use reasonable safeguards, including encrypted connections and password-protected systems, to protect your information. No online system is completely secure, but we work to protect your data.

Your Choices

You may ask us to access, correct, or delete the personal information you submitted through our website by calling us at (832) 878-3000 or through our contact page.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the effective date above will be updated.